Grami Hotel, Sofia в София

It was dirty. Everything was falling apart. It was definitely not a 4 star hotel. They brought us a very dirty children's bed with food residue under the mattress from previous users, it was disgusting. My child had to sleep with us in the bed, but even here it was a failure - instead of a double bed, there were two mattresses pushed together, with a hole in the middle, very uncomfortable.

We've come to Sofia, Bulgaria, to end our last night on a one-month trip that saw us visit 8 countries and 16 cities. We're a family with a child, and our arrival time was half an hour late. We informed the hotel through booking.com. We also sent a message explaining that this delay would be due to the time difference between countries. The hotel confirmed this. When we arrived at the hotel, it was 2:15 a.m. A tall, blond man came to the reception desk. He asked us why we were so late and arrived at this hour. He was angry. We gave him the answers he needed. He took our passports and threw them at the reception desk. We asked for a refund, but he refused. This is a large hotel. This incident, which we experienced in our neighboring country, was completely unpleasant. We've stayed in many countries and have never been greeted in such a manner. We condemn this behavior. We expected hospitality. We don't treat tourists visiting our country this way. If I ever find myself in Bulgaria again, I won't stay at this hotel again. I won't stay there. He was really very hurtful. Grami Hotel received a negative rating from us. I hope this message will be effective and you will ensure that your employees are more polite. Note: 2 teachers from Turkey...👎👎👎👎 #gramihotel #bulgaria #sofia #gramihotel #bulgaristan #bulgaristankonsolosluğu

We made use of the family room, we couldn't get a baby crib because of personel shortage. But over all a good hotel, large beds. Parking spots are scares. Large vegan breakfast options. Cleaning ladies smoke in the end of the hallway on the balcony, we could smell it in our room across the hall.

Nice location, close to ring road and to one of the best Happy Restaurants from Sofia.

This hotel is a 80s style hotel. Impossible to have 4 stars. It would be a 2 stars hotel in Europe. Breakfast is incomestible. Nothing positive