Astoria Grand Hotel в София

Disappointing Stay – Would Not Recommend Unfortunately, our stay at this hotel was a letdown from the moment we arrived. • Strong cigarette smell throughout the hotel made it very unpleasant. • Air conditioning was not working, which made sleeping extremely uncomfortable. • Rooms are small and poorly soundproofed — we could hear people talking near the elevators. • Only one pillow per person, and no extras were available. • We requested a large bed, but were given two small beds that weren’t even pushed together. • Breakfast was below average – not much variety or quality. • The rooftop restaurant has a nice view, but service was discriminatory. We were denied entry for wearing open-toe sandals, even though others with slippers were allowed in. It felt unfair and inconsistent. Overall, it was not a comfortable or welcoming experience. I would not stay here again.

Old carpet. Two small single beds from communist time. Nice bathroom and shower. Personal is not welcoming and the atmosphere in the hotel is not good. The place doesn't feel like a safe space at all.

Although advertised as four star hotel it's nowhere near. The rooms are average, cleaning service don't come every day and the bins near entrance are usually full of garbage. The staff at the reception could be more polite, and in general every evening there are a lot of murky guys and obscure dressed ladies coming into hotel. Probably will not take this hotel next time I'm in Sofia.

We stayed here 2 nights as part of a tour. 10-12 July 2025 The room: was comfortable. Our safe did not work. We reported it and were told we could change rooms or have it repaired the next day. We chose to wait until the next day. It was not fixed. Breakfast: was good. Plenty of options. Coffee good from machine. Staff friendly and very busy. Alegro Lobby Bar: the female bar person working in there was extremely rude. And she didn't make the cocktails with all ingredients listed. I was very nice in my request and she was still rude. She was like that to many members from our travel group. Service gets 2 stars because of this staff member

In general hotel was nice but my experience from the breakfast was very poor. To be honest the service did not clean the tables, it was very difficult to find the rable without leftovers from the food of predecessors. Additionally satin stairs were full of stains. It was visible that somebody spoilt something on the seat or grabbed the back of the chair with his dirty hand. Awful.