Children's Surgery Clinic в София

I am deeply disappointed and hurt by the way my 3-year-old child and I were treated during our visit last night. We came in around 8 p.m. because my child had a fever and a rash all over his hands and feet. As a parent, I was worried and looking for medical help and reassurance. Instead, we were treated with rudeness, disrespect, and a complete lack of empathy. The staff did not properly examine my child and quickly dismissed his condition as “just a virus” without thorough evaluation. Even more upsetting, I was told not to bring him there again because it was “not an emergency.” One of the doctors even told me to “shut up” while I was trying to explain my child’s symptoms. This was shocking, humiliating, and completely unacceptable. When a parent brings in a sick young child, they are scared and need professional care, not dismissal and disrespect. What we experienced was dehumanizing and unprofessional. I hope the management takes this seriously and works on improving both the medical care and the attitude toward patients and parents. No family should have to go through this. They are so rude to foreigners  and this not normal for country full of foreigners!

It was super fast and helpful. Thank you, my kid is better now.

Quick admission, screening, proper initial examination, sent for X-rays, diagnose (everything was ok) and given a report for our doctor.. All of the above in 35 minutes, from a team of 3 highly experienced, professional and polite doctors....excellent

Много добри доктори, сестри и санитари! Леглото за придружители е късо, но важното е че има такова. Навсякъде всичко е ново и чисто в отделението.

Отделението по детска хирургия е реновирано и изглежда “дружелюбно” и за най-малките. Всички са внимателни и към родителите, и към децата - санитари, сестри и лекари. Личи си старанието и грижата, която полагат. Градивна критика, за по-добра услуга и грижа, е ако могат при първоначална комуникация с родителите, дежурните в отделението, да споделят позицията/ролята им в отделението. Но след като ни се наложи и с двете деца , за много кратък период, да минем от там, няма как да пропусна и да отбележа усилията, които всички полагат. И огромно благодаря на д-р Толекова 🩷💙